Frequently Asked Questions

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23 articles in this collection
Written by Vincent and Mathilde

How can I extend my trial period?

Extend your trial period with 7 more days
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Written by Vincent
Updated yesterday

Converting from a trial account to an active subscription

How to sign up to one of your paying plans
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Written by Vincent
Updated today

How do I change my password?

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Written by Vincent
Updated over a week ago

I forgot my password, how do I get a new one?

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Written by Vincent
Updated over a week ago

How can I change my username?

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Written by Vincent
Updated today

Why am I unable to invite a new user to my account?

When you try to add a new user but the invite button remains grey
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Written by Mathilde
Updated this week

Why are my users not receiving their invite emails?

Why haven't my team members received their invite email to join the account
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Written by Vincent
Updated yesterday

How do I extend an expired User Invite?

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Written by Vincent
Updated this week

Why am I unable to delete an Item or Contact from my account?

What does it mean when you can't delete an Item or Contact
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Written by Mathilde
Updated over a week ago

CHEQROOM's public Roadmap

Have a feature request and want to learn what we're building next? Check out our roadmap.
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Written by Mathilde
Updated over a week ago

How can I modify the role of any existing user?

Updating the permissions of an existing user
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Written by Vincent
Updated this week

How do I turn off automatic generation of QR codes on new equipment?

Disable QR codes being generated by default
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Written by Vincent
Updated this week

What should I use? Equipment Custody, Reservations or Check-outs?

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Written by Vincent
Updated yesterday

What's the difference between a Reservation and a Check-out?

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Written by Vincent
Updated over a week ago

How do I force my users to check / scan Items one-by-one for a Check-out?

Requiring your users to go through a check-list of equipment, either with their mobile app scanner or by hand
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Written by Vincent
Updated this week

Is there a limit to the number of users I can sync to CHEQROOM?

How many users can you sync with CHEQROOM
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Written by Vincent
Updated over a week ago

How often does Google update it's calendar feeds?

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Written by Vincent
Updated this week

Why is my Google Calendar sync slow or not updating at all?

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Written by Vincent
Updated this week

How do I prepare my spreadsheet for importing?

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Written by Vincent
Updated today

What should my LDAP server return in order for User Sync to work?

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Written by Vincent
Updated over a week ago

How do I export my spreadsheet to a UTF-8 encoded CSV?

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Written by Vincent
Updated this week

How do I change a Reservation?

Editing the details of a Reservation
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Written by Vincent
Updated today

How do I add a quantity to an Item?

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Written by Vincent
Updated over a week ago