Before you can enable/update your SSO configuration you are required to perform a successful test connection. This is to ensure that your setup is working as expected.
When testing the connection we will always try to make sure that you are required to login again so you always test with the latest configuration. But if a user that is currently logged in on the identity provider (IdP) isn’t assigned access to the application then we of course cannot log that user out and the IdP will show an access error.
Test Connection Results
When you test your connection, the result will either be:
Success
Once you have a successful connection result you can enable or update your SSO configuration.
Failed
When you have a failed connection result you won’t be able to enable or update your SSO configuration. Most of the times this means that something isn’t configured correctly in your mappings or the IdP isn’t sending the expected claim values.
Hover over an issue badge to get more details about the error.
Possible issues
Missing value
This issue happens when we are unable to find back an attribute value in the SAML response from the IdP. These are mostly shown in yellow and won’t impact your connection test result except when it’s the email mapping, then it will be shown in red because it’s a required claim value.
User’s name is showing email<LINK HERE>
Invalid value
This issue happens when we are receiving an invalid value from the IdP. These kind of issues will impact your connection test result and will need to be resolved.
Role with id <value> not found <LINK HERE>
Troubleshooting common issues
If you experience any issues while testing your SSO connection, please check these common issues: