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How to retrieve a HAR file?
How to retrieve a HAR file?

Retrieve a HAR file to help troubleshoot issues

Guilherme Machado avatar
Written by Guilherme Machado
Updated over a week ago

If you are reading this article, it probably means you are running into an issue. No worries, our team can get to the root faster with the HAR file.

What is a HAR file?

Before we look at how to get it, let's talk about what it is. HAR (HTTP Archive) is a format to track information from within a browser. It records the browser tab's web request and identifies performance and rendering problems.

HAR files are handy when troubleshooting speed, caching issues, or issues that are harder to replicate.

How to generate a HAR file?

Depending on the web browser you are using, the steps might change:

Generate the HAR file from Google Chrome 🔝

  1. Go on the webpage where you face the issue.

  2. Right-click and select Inspect.

  3. The Developer tool should now be open.

  4. Click on Network, and then Fetch/XHR.

  5. Make sure that the Record button is red 🔴.

  6. Now, perform the action that is generating issues in Cheqroom. If this is a glitch or a bug, it could be causing an error state. You would see that different logs are being generated in the Developer Tool window.

  7. If you see something in red in the logs, that is what we are searching for.

  8. Time to extract the HAR file. Right-click on the list of logs and select Save all as HAR with content.

  9. Save the HAR file, and share it with us 🎉

Generate the HAR file from Firefox 🔝

  1. Go on the webpage where you face the issue.

  2. Right-click and select Inspect.

  3. The Developer tool should now be open.

  4. Click on Network.

  5. Click on the Setting button (⚙️), and choose Persist Logs.

  6. Now, refresh the page and perform the action generating issues in Cheqroom. If this is a glitch or a bug, it could be causing an error state. You would see that different logs are being generated in the Developer Tool window.

  7. Time to extract the HAR file. Right-click on the list of logs and select Save all as HAR.

  8. Save the HAR file, and share it with us 🎉

Generate the HAR file from Safari 🔝

Before generating the HAR file, you will have to make sure you can see the Develop menu in Safari. If it is not there, you can follow these instructions 👉 Use the developer tools in the Develop menu in Safari on Mac.

  1. Go on the webpage where you face the issue.

  2. Right-click and select Inspect Element.

  3. The Developer tool should now be open.

  4. Click on Network, and make sure that Preserve Log is selected.

  5. Now, refresh the page and perform the action generating issues in Cheqroom. If this is a glitch or a bug, it could be causing an error state. You would see that different logs are being generated in the Developer Tool window.

  6. Time to extract the HAR file. Click on Export.

  7. Save the HAR file, and share it with us 🎉

Now that we have the file, we can troubleshoot your issue much faster because, as you know:

Faster Troubleshoot ➡️ Faster Resolution

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