When you can't seem to log into your Cheqroom account, there might be a few different reasons why this could be happening. Try one of the following to see if this solves your login problem. 

Check your spam folder

Cheqroom requires you to fill in an authentication code before signing in. This code is sent to you by email. If you are having troubles receiving the email, it might be in your spam folder. Find the email in your spam folder? Try marking our email as a safe email to avoid this issue in the future.

💡 Check your spam or junk folder first if you haven't received the email with your authentication code.

You don't have an active Cheqroom user

You have not accepted the invitation

To log in to Cheqroom for the first time, you need to accept the invitation and set your password. Once this is done, you can log in to Cheqroom. If you haven't accepted your invitation you will not receive the authentication email.

💡 Check your spam or junk folder first if you haven't received the email with your new password right away before requesting a new one.

Your user is expired or archived

An administrator has the possibility to deactivate or archive your access. If your user is expired you will not receive the authentication email and will not be able to sign in. To resolve this situation, we recommend contacting your administrators so they can reactivate your credentials and allow you to log into Cheqroom.

If you checked the options above and are still having issues receiving the authentication emails

Your email service might be delaying the arrival of our emails (also known as greylisting), we recommend you whitelist the IP addresses our email service uses, so our emails are always considered safe and arrive on time. Someone in your IT department will be able to set this up quite easily. You can find the IP addresses below:

54.240.112.122
54.240.87.93

ℹ️ Greylisting is a form of email defense to protect users against spam. Greylisting services work by temporarily rejecting any emails coming from an unknown sender. After a delay, the email will appear in your inbox.

Known email services that use greylisting and are delaying our verification emails:

  • Mimecast

  • SmarterMail

  • SpamExperts

Wrong password

It sounds obvious, but this is usually the main reason you can't log into your account. Passwords are case-sensitive, so make sure the caps-lock key is off and double-check for small typos before you click enter. 

If you're still unable to log in, try and reset your password.

💡 Check your spam or junk folder first if you haven't received the email with your new password right away before requesting a new one.

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