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Frequently Asked Questions
Frequently Asked Questions
An overview of our FAQ
+1
29 articles in this collection
Written by
Vincent,
Jeroen,
Mathilde
and 1 other
Why am I unable to create a booking across multiple locations?
When you try to add items from multiple locations to your booking but receive an error message
Written by
Wendy
Updated over a week ago
Why can't I log into my CHEQROOM account?
When you're unable to login into your account
Written by
Jeroen
Updated over a week ago
Disabling AdBlock or Adblock Plus for CHEQROOM
How to disable the AdBlock or Adblock Plus extension in your browser when visiting CHEQROOM
Written by
Vincent
Updated over a week ago
How can I add images to my inventory?
How to upload pictures and add them to your Items and Kits
Written by
Jeroen
Updated over a week ago
How can I extend my trial period?
Extend your trial period with 7 more days
Written by
Vincent
Updated over a week ago
Converting from a trial account to an active subscription
How to sign up to one of your paying plans
Written by
Vincent
Updated over a week ago
How do I change my password?
Written by
Vincent
Updated over a week ago
I forgot my password, how do I get a new one?
Written by
Vincent
Updated over a week ago
How can I change my username?
Written by
Vincent
Updated over a week ago
Why am I unable to invite a new user to my account?
When you try to add a new user but the invite button remains grey
Written by
Mathilde
Updated over a week ago
Why are my users not receiving their invite emails?
Why haven't my team members received their invite email to join the account
Written by
Vincent
Updated over a week ago
How do I extend an expired User Invite?
Written by
Vincent
Updated over a week ago
Why am I unable to delete an Item or Contact from my account?
What does it mean when you can't delete an Item or Contact
Written by
Mathilde
Updated over a week ago
What is the difference between Locations & Geo Positions?
How to use Locations and Geo Positions and what's the difference between them
Written by
Mathilde
Updated over a week ago
How can I modify the user role of any existing user?
Updating the permissions of an existing user
Written by
Vincent
Updated over a week ago
How do I turn off the automatic generation of QR codes on new equipment?
Disable QR codes being generated by default
Written by
Vincent
Updated over a week ago
What should I use? Equipment Custody, Reservations or Check-outs?
When to use Reservations, Check-outs with a due date and Custody when there's no return date
Written by
Vincent
Updated over a week ago
🎥 What's the difference between a Reservation and a Check-out?
Written by
Vincent
Updated over a week ago
Transferring a user to another existing account
How to change accounts or invite someone who is already part of another account?
Written by
Mathilde
Updated over a week ago
How do I force my users to check / scan Items one-by-one for a Check-out?
Requiring your users to go through a check-list of equipment, either with their mobile app scanner or by hand
Written by
Vincent
Updated over a week ago
How can I change a synced user into a local user?
Written by
Vincent
Updated over a week ago
Is there a limit to the number of users I can sync to CHEQROOM?
How many users can you sync with CHEQROOM
Written by
Vincent
Updated over a week ago
How often does Google update its calendar feeds?
Written by
Vincent
Updated over a week ago
Why is my Google Calendar sync slow or not updating at all?
Written by
Vincent
Updated over a week ago
🎥 How do I prepare my spreadsheet for importing?
Written by
Vincent
Updated over a week ago
What should my LDAP server return in order for User Sync to work?
Written by
Vincent
Updated over a week ago
🎥 How do I change a Reservation?
Editing the details of a Reservation
Written by
Vincent
Updated over a week ago
How do I export my spreadsheet to a UTF-8 encoded CSV?
Written by
Vincent
Updated over a week ago
How do I add a quantity to an Item?
Written by
Vincent
Updated over a week ago