Frequently Asked Questions

Vincent avatar Jeroen avatar Mathilde avatar
28 articles in this collection
Written by Vincent, Jeroen, and Mathilde

Why can't I log into my CHEQROOM account?

When you're unable to login into your account
Jeroen avatar
Written by Jeroen
Updated over a week ago

Disabling AdBlock or Adblock Plus for CHEQROOM

How to disable the AdBlock or Adblock Plus extension in your browser when visiting CHEQROOM
Vincent avatar
Written by Vincent
Updated over a week ago

How can I add images to my inventory?

How to upload pictures and add them to your Items and Kits
Jeroen avatar
Written by Jeroen
Updated over a week ago

How can I extend my trial period?

Extend your trial period with 7 more days
Vincent avatar
Written by Vincent
Updated over a week ago

Converting from a trial account to an active subscription

How to sign up to one of your paying plans
Vincent avatar
Written by Vincent
Updated over a week ago

How do I change my password?

Vincent avatar
Written by Vincent
Updated over a week ago

I forgot my password, how do I get a new one?

Vincent avatar
Written by Vincent
Updated over a week ago

How can I change my username?

Vincent avatar
Written by Vincent
Updated over a week ago

Why am I unable to invite a new user to my account?

When you try to add a new user but the invite button remains grey
Mathilde avatar
Written by Mathilde
Updated over a week ago

Why are my users not receiving their invite emails?

Why haven't my team members received their invite email to join the account
Vincent avatar
Written by Vincent
Updated over a week ago

How do I extend an expired User Invite?

Vincent avatar
Written by Vincent
Updated over a week ago

Why am I unable to delete an Item or Contact from my account?

What does it mean when you can't delete an Item or Contact
Mathilde avatar
Written by Mathilde
Updated over a week ago

What is the difference between Locations & Geo Positions?

How to use Locations and Geo Positions and what's the difference between them
Mathilde avatar
Written by Mathilde
Updated over a week ago

How can I modify the role of any existing user?

Updating the permissions of an existing user
Vincent avatar
Written by Vincent
Updated over a week ago

How do I turn off automatic generation of QR codes on new equipment?

Disable QR codes being generated by default
Vincent avatar
Written by Vincent
Updated over a week ago

What should I use? Equipment Custody, Reservations or Check-outs?

When to use Reservations, Check-outs with a due date and Custody when there's no return date
Vincent avatar
Written by Vincent
Updated over a week ago

What's the difference between a Reservation and a Check-out?

Vincent avatar
Written by Vincent
Updated over a week ago

Transferring a user to another existing account

How to change accounts or invite someone who is already part of another account?
Mathilde avatar
Written by Mathilde
Updated over a week ago

How do I force my users to check / scan Items one-by-one for a Check-out?

Requiring your users to go through a check-list of equipment, either with their mobile app scanner or by hand
Vincent avatar
Written by Vincent
Updated over a week ago

How can I change a synced user into a local user?

Vincent avatar
Written by Vincent
Updated over a week ago

Is there a limit to the number of users I can sync to CHEQROOM?

How many users can you sync with CHEQROOM
Vincent avatar
Written by Vincent
Updated over a week ago

How often does Google update it's calendar feeds?

Vincent avatar
Written by Vincent
Updated over a week ago

Why is my Google Calendar sync slow or not updating at all?

Vincent avatar
Written by Vincent
Updated over a week ago

How do I prepare my spreadsheet for importing?

Vincent avatar
Written by Vincent
Updated over a week ago

What should my LDAP server return in order for User Sync to work?

Vincent avatar
Written by Vincent
Updated over a week ago

How do I change a Reservation?

Editing the details of a Reservation
Vincent avatar
Written by Vincent
Updated over a week ago

How do I export my spreadsheet to a UTF-8 encoded CSV?

Vincent avatar
Written by Vincent
Updated over a week ago

How do I add a quantity to an Item?

Vincent avatar
Written by Vincent
Updated over a week ago