Frequently Asked Questions

How to Join Our Beta Program?

Get early access to new features. You can test it out, and let us know what you think about it.

Written by Andy
Updated over a week ago

How to retrieve a HAR file?

Retrieve a HAR file to help troubleshoot issues

Written by Andy
Updated over a week ago

Why am I unable to create a booking across multiple locations?

When you try to add items from multiple locations to your booking but receive an error message

Written by Wendy
Updated over a week ago

Why can't I log in to my Cheqroom account?

When you're unable to login into your account

Written by Jeroen
Updated over a week ago

Disabling AdBlock or Adblock Plus for Cheqroom

How to disable the AdBlock or Adblock Plus extension in your browser when visiting Cheqroom

Written by Vincent
Updated over a week ago

How can I add images to my inventory?

How to upload pictures and add them to your Items and Kits

Written by Jeroen
Updated over a week ago

Converting from a trial account to an active subscription

How to sign up to one of your paying plans

Written by Vincent
Updated over a week ago

How to Update Your Password?

Feel like a change? Let's update your password.

Written by Andy
Updated over a week ago

How do I reset my password?

Forgot your password? Let's reset it!

Written by Andy
Updated over a week ago

Why am I unable to invite a new user to my account?

When you try to add a new user but the invite button remains grey

Written by Mathilde
Updated over a week ago

Why are my users not receiving their invite emails?

Why haven't my team members received their invite email to join the account

Written by Vincent
Updated over a week ago

How do I extend an expired User Invite?

Written by Vincent
Updated over a week ago

Why am I unable to delete an Item or Contact from my account?

What does it mean when you can't delete an Item or Contact

Written by Mathilde
Updated over a week ago

What is the difference between Locations & Geo Positions?

How to use Locations and Geo Positions and what's the difference between them

Written by Mathilde
Updated over a week ago

How can I modify the user role of any existing user?

Updating the permissions of an existing user

Written by Vincent
Updated over a week ago

How do I turn off the automatic generation of QR codes on new equipment?

Disable QR codes being generated by default

Written by Vincent
Updated over a week ago

What should I use? Equipment Custody, Reservations or Check-outs?

When to use Reservations, Check-outs with a due date and Custody when there's no return date

Written by Vincent
Updated over a week ago

🎥 What's the difference between a Reservation and a Check-out?

Written by Vincent
Updated over a week ago

Transferring a user to another existing account

How to change accounts or invite someone who is already part of another account?

Written by Mathilde
Updated over a week ago

How do I force my users to check / scan Items one-by-one for a Check-out?

Requiring your users to go through a check-list of equipment, either with their mobile app scanner or by hand

Written by Vincent
Updated over a week ago

How can I change a synced user into a local user?

Written by Vincent
Updated over a week ago

Is there a limit to the number of users I can sync to Cheqroom?

How many users can you sync with Cheqroom

Written by Vincent
Updated over a week ago

How often does Google update its calendar feeds?

Written by Vincent
Updated over a week ago

Why is my Google Calendar sync slow or not updating at all?

Written by Vincent
Updated over a week ago

🎥 How do I prepare my spreadsheet for importing?

Written by Vincent
Updated over a week ago

What should my LDAP server return in order for User Sync to work?

Written by Vincent
Updated over a week ago

🎥 How do I change a Reservation?

Editing the details of a Reservation

Written by Vincent
Updated over a week ago

How do I export my spreadsheet to a UTF-8 encoded CSV?

Written by Vincent
Updated over a week ago

How do I add a quantity to an Item?

Written by Vincent
Updated over a week ago