Frequently Asked Questions
An overview of our FAQ
33 articles
+2Written by Andy, Wendy, Jeroen and 2 others
+2How to Edit the Logo of Your Workspace?
Your workspace logo is visible to everyone across your organization and public contexts in which these are used. Let's see how to edit it.Written by Andy. Updated over a week ago
How to Add an Account Owner?
An account owner can see and edit the settings of all your workspaces. Let's see how to grant account owner access to a user on Cheqroom.Written by Andy. Updated over a week ago
How to Join Our Beta Program?
Get early access to new features. You can test it out, and let us know what you think about it.Written by Andy. Updated over a week ago
How to Clear the Codes in Bulk?
Forgot to turn off the option to generate codes automatically? Looking to remove codes linked to your items? This article is for you.Written by Andy. Updated over a week ago
How to Revoke Account Owner Access?
To remove or reduce the permissions from an Account Owner, you first need to revoke their Account Owner's access. Let's see how to do that.Written by Andy. Updated over a week ago
How to retrieve a HAR file?
Retrieve a HAR file to help troubleshoot issuesWritten by Andy. Updated over a week ago
Why am I unable to create a booking across multiple locations?
When you try to add items from multiple locations to your booking but receive an error messageWritten by Wendy. Updated over a week ago
Why Can’t I Log in to My Cheqroom Account?
If you cannot log into your account, this article will help you troubleshoot the situation and get you back online on Cheqroom.Written by Jeroen. Updated over a week ago
Disabling AdBlock or Adblock Plus for Cheqroom
How to disable the AdBlock or Adblock Plus extension in your browser when visiting Cheqroom
Written by Vincent. Updated over a week ago
How can I add images to my inventory?
How to upload pictures and add them to your Items and KitsWritten by Jeroen. Updated over a week ago
Converting from a trial account to an active subscription
How to sign up to one of your paying plansWritten by Vincent. Updated over a week ago
How to Update Your Password?
Feel like a change? Let's update your password.Written by Andy. Updated over a week ago
How do I reset my password?
Forgot your password? Let's reset it!Written by Andy. Updated over a week ago
Why am I unable to invite a new user to my account?
When you try to add a new user but the invite button remains grey
Written by Mathilde. Updated over a week ago
Why are my users not receiving their invite emails?
Why haven't my team members received their invite email to join the accountWritten by Vincent. Updated over a week ago
How do I extend an expired User Invite?
Written by Vincent. Updated over a week ago
Why am I unable to delete an Item or Contact from my account?
What does it mean when you can't delete an Item or ContactWritten by Mathilde. Updated over a week ago
What is the difference between Locations & Geo Positions?
How to use Locations and Geo Positions and what's the difference between themWritten by Mathilde. Updated over a week ago
How Can I Modify the User Role of Any Existing User?
Updating the permissions of an existing userWritten by Vincent. Updated over a week ago
How do I turn off the automatic generation of QR codes on new equipment?
Disable QR codes being generated by defaultWritten by Vincent. Updated over a week ago
What should I use? Equipment Custody, Reservations or Check-outs?
When to use Reservations, Check-outs with a due date and Custody when there's no return dateWritten by Vincent. Updated over a week ago
🎥 What's the difference between a Reservation and a Check-out?
Written by Vincent. Updated over a week ago
Transferring a user to another existing account
How to change accounts or invite someone who is already part of another account?Written by Mathilde. Updated over a week ago
How do I force my users to check / scan Items one-by-one for a Check-out?
Requiring your users to go through a check-list of equipment, either with their mobile app scanner or by handWritten by Vincent. Updated over a week ago
How can I change a synced user into a local user?
Written by Vincent. Updated over a week ago
Is there a limit to the number of users I can sync to Cheqroom?
How many users can you sync with CheqroomWritten by Vincent. Updated over a week ago
How often does Google update its calendar feeds?
Written by Vincent. Updated over a week ago
Why is my Google Calendar sync slow or not updating at all?
Written by Vincent. Updated over a week ago
🎥 How do I prepare my spreadsheet for importing?
Written by Vincent. Updated over a week ago
What should my LDAP server return in order for User Sync to work?
Written by Vincent. Updated over a week ago
🎥 How do I change a Reservation?
Editing the details of a ReservationWritten by Vincent. Updated over a week ago
How do I export my spreadsheet to a UTF-8 encoded CSV?
Written by Vincent. Updated over a week ago
How do I add a quantity to an Item?
Written by Vincent. Updated over a week ago