Frequently Asked Questions

Why am I unable to create a booking across multiple locations?

When you try to add items from multiple locations to your booking but receive an error message

Written by Wendy
Updated over a week ago

Why can't I log into my CHEQROOM account?

When you're unable to login into your account

Written by Jeroen
Updated over a week ago

Disabling AdBlock or Adblock Plus for CHEQROOM

How to disable the AdBlock or Adblock Plus extension in your browser when visiting CHEQROOM

Written by Vincent
Updated over a week ago

How can I add images to my inventory?

How to upload pictures and add them to your Items and Kits

Written by Jeroen
Updated over a week ago

How can I extend my trial period?

Extend your trial period with 7 more days

Written by Vincent
Updated over a week ago

Converting from a trial account to an active subscription

How to sign up to one of your paying plans

Written by Vincent
Updated over a week ago

How do I change my password?

Written by Vincent
Updated over a week ago

I forgot my password, how do I get a new one?

Written by Vincent
Updated over a week ago

How can I change my username?

Written by Vincent
Updated over a week ago

Why am I unable to invite a new user to my account?

When you try to add a new user but the invite button remains grey

Written by Mathilde
Updated over a week ago

Why are my users not receiving their invite emails?

Why haven't my team members received their invite email to join the account

Written by Vincent
Updated over a week ago

How do I extend an expired User Invite?

Written by Vincent
Updated over a week ago

Why am I unable to delete an Item or Contact from my account?

What does it mean when you can't delete an Item or Contact

Written by Mathilde
Updated over a week ago

What is the difference between Locations & Geo Positions?

How to use Locations and Geo Positions and what's the difference between them

Written by Mathilde
Updated over a week ago

How can I modify the user role of any existing user?

Updating the permissions of an existing user

Written by Vincent
Updated over a week ago

How do I turn off automatic generation of QR codes on new equipment?

Disable QR codes being generated by default

Written by Vincent
Updated over a week ago

What should I use? Equipment Custody, Reservations or Check-outs?

When to use Reservations, Check-outs with a due date and Custody when there's no return date

Written by Vincent
Updated over a week ago

What's the difference between a Reservation and a Check-out?

Written by Vincent
Updated over a week ago

Transferring a user to another existing account

How to change accounts or invite someone who is already part of another account?

Written by Mathilde
Updated over a week ago

How do I force my users to check / scan Items one-by-one for a Check-out?

Requiring your users to go through a check-list of equipment, either with their mobile app scanner or by hand

Written by Vincent
Updated over a week ago

How can I change a synced user into a local user?

Written by Vincent
Updated over a week ago

Is there a limit to the number of users I can sync to CHEQROOM?

How many users can you sync with CHEQROOM

Written by Vincent
Updated over a week ago

How often does Google update it's calendar feeds?

Written by Vincent
Updated over a week ago

Why is my Google Calendar sync slow or not updating at all?

Written by Vincent
Updated over a week ago

How do I prepare my spreadsheet for importing?

Written by Vincent
Updated over a week ago

What should my LDAP server return in order for User Sync to work?

Written by Vincent
Updated over a week ago

How do I change a Reservation?

Editing the details of a Reservation

Written by Vincent
Updated over a week ago

How do I export my spreadsheet to a UTF-8 encoded CSV?

Written by Vincent
Updated over a week ago

How do I add a quantity to an Item?

Written by Vincent
Updated over a week ago