When a new user is added to your Cheqroom account, they will receive an email from noreply@cheqroom.com to set their account password.


  • Make sure the correct email address was added

  • Invite emails can take up to 15 minutes to arrive

  • Please have the receiver check their Spam or Junk folder

  • Check if your organisation whitelists emails from noreply@cheqroom.com

Re-send an invitation email

  • You can have your administrator navigate to the Users screen

  • Next, browse the Pending or Expired list of invites

  • Then, click Actions > Re-invite

Still didn't receive it? 

Message us with their details, so we can take a look.

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