When a new user is added to your Cheqroom account, they will receive an email from noreply@cheqroom.com to set their account password.
⚠️ Before inviting a user, make sure their inbox is active. Inviting a user before their email address is active will result in their email address being blacklisted, which will lead to them not receiving any email sent by Cheqroom even after their email address is activated.
Troubleshooting
Make sure the correct email address was added
Invite emails can take up to 15 minutes to arrive
Please have the receiver check their Spam or Junk folder
Check if your organisation whitelists emails from noreply@cheqroom.com
Re-send an invitation email
You can have your administrator navigate to the Users screen
Next, browse the Pending or Expired list of invites
Then, click Actions > Re-invite
Still didn't receive it?
Message us with their details, so we can take a look.